FAQs

Questions about us? Ask away. Here are some of the frequently asked questions by customers. If you have a unique question, please get in touch.

FAQs

We offer the best customer support in the industry. Get in touch and have your answers within 24 hours.

Getting started

  • What is My Package Forwarder?

    My Package Forwarder provides international shoppers with a US shipping address that can be used to place orders from any store in the US. The stores deliver your orders to  My Package Forwarder’s address, and we ship them to you. It helps you to save shipping costs, making international shopping easy and affordable.

  • What is the aim of My Package Forwarder?

    The primary goal of My Package Forwarder is to make e-commerce accessible to any location across the globe. We assure you affordable shipping costs as per your choice of carrier, shipping, and time.

  • What makes My Package Forwarder the best solution on the market?

    My Package Forwarder has the best resource, experience, and dedicated team to make e-commerce accessible to everyone. With our experience in logistics, we make shipping from the US consistently fast, affordable, and reliable. 

  • What do I need to do to receive my first package?
    • Create an account on My Package Forwarder and get your shipping address
      • Shop online from your favorite store and get the package delivered to the address we provide
      • Choose your preferred carrier and shipping service based on your needs and budget and proceed
      • Get your package delivered anywhere in this globe
  • How can I estimate shipping costs?

    You can estimate the shipping cost by using our cost calculator. All you need to do is enter the required details, including the shipping country, city, package details, delivery speed, and you will get the estimated cost.

  • General

  • Who is a shopper?

    A shopper is a person who wants to get an item from a store that does not deliver to their location, or from a physical shop that does not offer delivery.

  • Who is a forwarder?

    A forwarder is a person or a business that offers shopping assistance and forwarding services to help shoppers.

  • How do I get started?

    You just have to follow the simple steps mentioned on our “How it works” page.

  • Can I shop from stores based outside the US?

    No, you cannot shop from online stores based outside the USA.

  • Does My Package Forwarder have any limits on the countries goods can be shipped to?

    My Package Forwarder allows shoppers from almost any country in the world to shop and get goods shipped to their address. There are, however, a few countries that have restrictions.

    At the moment, My Package Forwarder does not ship to the following countries: Cuba, Iran, North Korea.

  • PAYMENT

  • What payment methods can I use with My Package Forwarder?

    My Package Forwarder accepts the following modes of payment: Credit and Debit Cards, PayPal, Bitcoin, and Bank Wire Transfer.

  • Do I have to pay for registration or membership with My Package Forwarder?

    No, we don’t charge for registration, membership, or request creation. You can generate a single request or multiple requests as you want.

  • What if I pay for an item for forwarding, but it's sold out or is no longer available?

    In such a case, My Package Forwarder will refund shipping and handling fees.

  • Is there a spending limit for customers?

    No, with My Package Forwarder, there is no spending limit for customers.

  • Are there any hidden charges?

    There are no hidden charges. My Package Forwarder is upfront regarding all our charges.

  • SHIPPING

  • How much does shipping cost and what does this include?

    My Package Forwarder offers international shipping at affordable rates.

    Shipping costs vary across countries. The weight and dimensions of your final shipment also decide the final charges.

    Use our ‘Shipping Calculator’ to find out the shipping rates for your shipment.

  • Do the shipping rates include customs and duties?

    No, My Package Forwarder’s shipping rates do not include customs fees, tariffs, or taxes. Customers may be liable for tax and import duty which differs across countries.

    Many countries have a duty-free policy for goods below a certain value that can be imported without duty and/or tax. You can contact your country’s Customs Department for more information on duties and import charges.

  • If my shipment is ready, when will it be shipped?

    If your shipment is ready, we request you to choose your carrier service and make the final payment. If you make the payment before noon EST, your shipment will be dispatched on the same day.

  • How long does it take for my shipment to be delivered?

    Delivery depends on the chosen carrier service and can range from 3 – 15 days. My Package Forwarder will provide shipping confirmation with your tracking number so you can track your order while it is on its way.

  • Can I cancel my shipment once it's ready to be shipped?

    Once prepared, your shipment can be cancelled; however, you will be charged a cancellation fee.

  • DANGEROUS GOODS

  • Do you ship Dangerous Goods?

    We do not ship dangerous goods that fall under an extensive category we have.

  • ITEMS WE DO NOT SHIP

  • What are the items that we DO NOT ship?

    My Package Forwarder does not ship the following items:

    Alcohol

    Guns & Ammunition

    Chemicals

    Currency

    Hemp Items

    E-cigarettes / Tobacco products

    Live Animals

    Jewellery

    Narcotics / Controlled Substances

    Lighter / Lighter fluids

    Aerosol Cans

    Prescription Medication

    Pornography

    Fine Art

    Lead acid batteries

    Radioactive Materials

    Weapons

    Perishable foods

    If you suspect that your item falls under this category, please get in touch with one of our experts.

    For a full list of items, please click here.

     

  • sales tax free

  • What is sales tax?  

    Sales tax refers to the consumption tax that is imposed by the government on the sales of products and services

  • What are the benefits of no sales tax?  

    The benefit of no sales tax is that you will have to pay less money out-of-pocket for each purchase.

  • How can I save more with My Package Forwarder?  
    US state sales tax can be as high as 10.25%, which you have to pay each time you make a purchase. But at My Package Forwarder, you do not have to pay the sales tax. With us, you can shop sales tax free from your favorite US stores and get affordable international shipping to your door.
    For instance, if you purchase an iPhone worth $2,000 you save up to $205 when you purchase it in a sales tax free state. Then, My Package Forwarder can ship your iPhone to you for less than $45 anywhere in the world. It means you can save $160 on your iPhone, by purchasing it with My Package Forwarder.
  • Address

  • Can I save multiple shipping addresses with a single account? 

    Yes, you can have multiple shipping addresses with a single account. All you need to do is login and add a new shipping address.  

  • Why is it important to mention the correct address?

    When shopping from any US online store it is important to mention the correct address that we provide you. It helps to ensure that the parcel is delivered properly and to the right address. If you do not mention the correct address, your parcel might be misplaced, lost, or delivered to the wrong address.  

  • Which details do I need to mention on the incoming parcel?

    When using our address to shop from US online stores, make sure to mention the below-mentioned details correctly:  

    • Your name (the one you have used to create the account on My Package Forwarder 
    • Suit id 
    • Extension number 
    • Unit number
    • Correct address  
  • What if I forget to mention the extension number?

    If you forget to mention the extension number then there are chances that the courier partner will not deliver your parcel and send it back to the store. Therefore, make sure to mention the extension number in the address to avoid delivery issues.  

  • Can I receive packages addressed to names not registered under my account?

    My Package Forwarder can only receive and forward packages addressed to the names registered under the accounts of our members. For each account, we allow only one company name and one individual name to be used for receiving packages. For more details, feel free to contact us.  

  • Getting Started

  • What is My Package Forwarder?

    My Package Forwarder provides international shoppers with a US shipping address that can be used to place orders from any store in the US. The stores deliver your orders to  My Package Forwarder’s address, and we ship them to you. It helps you to save shipping costs, making international shopping easy and affordable.

  • What is the aim of My Package Forwarder?

    The primary goal of My Package Forwarder is to make e-commerce accessible to any location across the globe. We assure you affordable shipping costs as per your choice of carrier, shipping, and time.

  • What makes My Package Forwarder the best solution on the market?

    My Package Forwarder has the best resource, experience, and dedicated team to make e-commerce accessible to everyone. With our experience in logistics, we make shipping from the US consistently fast, affordable, and reliable. 

  • What do I need to do to receive my first package?
    • Create an account on My Package Forwarder and get your shipping address
      • Shop online from your favorite store and get the package delivered to the address we provide
      • Choose your preferred carrier and shipping service based on your needs and budget and proceed
      • Get your package delivered anywhere in this globe
  • How can I estimate shipping costs?

    You can estimate the shipping cost by using our cost calculator. All you need to do is enter the required details, including the shipping country, city, package details, delivery speed, and you will get the estimated cost.

  • General

  • Who is a shopper?

    A shopper is a person who wants to get an item from a store that does not deliver to their location, or from a physical shop that does not offer delivery.

  • Who is a forwarder?

    A forwarder is a person or a business that offers shopping assistance and forwarding services to help shoppers.

  • How do I get started?

    You just have to follow the simple steps mentioned on our “How it works” page.

  • Can I shop from stores based outside the US?

    No, you cannot shop from online stores based outside the USA.

  • Does My Package Forwarder have any limits on the countries goods can be shipped to?

    My Package Forwarder allows shoppers from almost any country in the world to shop and get goods shipped to their address. There are, however, a few countries that have restrictions.

    At the moment, My Package Forwarder does not ship to the following countries: Cuba, Iran, North Korea.

  • PAYMENT

  • What payment methods can I use with My Package Forwarder?

    My Package Forwarder accepts the following modes of payment: Credit and Debit Cards, PayPal, Bitcoin, and Bank Wire Transfer.

  • Do I have to pay for registration or membership with My Package Forwarder?

    No, we don’t charge for registration, membership, or request creation. You can generate a single request or multiple requests as you want.

  • What if I pay for an item for forwarding, but it's sold out or is no longer available?

    In such a case, My Package Forwarder will refund shipping and handling fees.

  • Is there a spending limit for customers?

    No, with My Package Forwarder, there is no spending limit for customers.

  • Are there any hidden charges?

    There are no hidden charges. My Package Forwarder is upfront regarding all our charges.

  • SHIPPING

  • How much does shipping cost and what does this include?

    My Package Forwarder offers international shipping at affordable rates.

    Shipping costs vary across countries. The weight and dimensions of your final shipment also decide the final charges.

    Use our ‘Shipping Calculator’ to find out the shipping rates for your shipment.

  • Do the shipping rates include customs and duties?

    No, My Package Forwarder’s shipping rates do not include customs fees, tariffs, or taxes. Customers may be liable for tax and import duty which differs across countries.

    Many countries have a duty-free policy for goods below a certain value that can be imported without duty and/or tax. You can contact your country’s Customs Department for more information on duties and import charges.

  • If my shipment is ready, when will it be shipped?

    If your shipment is ready, we request you to choose your carrier service and make the final payment. If you make the payment before noon EST, your shipment will be dispatched on the same day.

  • How long does it take for my shipment to be delivered?

    Delivery depends on the chosen carrier service and can range from 3 – 15 days. My Package Forwarder will provide shipping confirmation with your tracking number so you can track your order while it is on its way.

  • Can I cancel my shipment once it's ready to be shipped?

    Once prepared, your shipment can be cancelled; however, you will be charged a cancellation fee.

  • DANGEROUS GOODS

  • Do you ship Dangerous Goods?

    We do not ship dangerous goods that fall under an extensive category we have.

  • ITEMS WE DO NOT SHIP

  • What are the items that we DO NOT ship?

    My Package Forwarder does not ship the following items:

    Alcohol

    Guns & Ammunition

    Chemicals

    Currency

    Hemp Items

    E-cigarettes / Tobacco products

    Live Animals

    Jewellery

    Narcotics / Controlled Substances

    Lighter / Lighter fluids

    Aerosol Cans

    Prescription Medication

    Pornography

    Fine Art

    Lead acid batteries

    Radioactive Materials

    Weapons

    Perishable foods

    If you suspect that your item falls under this category, please get in touch with one of our experts.

    For a full list of items, please click here.

     

  • sales tax free

  • What is sales tax?  

    Sales tax refers to the consumption tax that is imposed by the government on the sales of products and services

  • What are the benefits of no sales tax?  

    The benefit of no sales tax is that you will have to pay less money out-of-pocket for each purchase.

  • How can I save more with My Package Forwarder?  
    US state sales tax can be as high as 10.25%, which you have to pay each time you make a purchase. But at My Package Forwarder, you do not have to pay the sales tax. With us, you can shop sales tax free from your favorite US stores and get affordable international shipping to your door.
    For instance, if you purchase an iPhone worth $2,000 you save up to $205 when you purchase it in a sales tax free state. Then, My Package Forwarder can ship your iPhone to you for less than $45 anywhere in the world. It means you can save $160 on your iPhone, by purchasing it with My Package Forwarder.
  • Address

  • Can I save multiple shipping addresses with a single account? 

    Yes, you can have multiple shipping addresses with a single account. All you need to do is login and add a new shipping address.  

  • Why is it important to mention the correct address?

    When shopping from any US online store it is important to mention the correct address that we provide you. It helps to ensure that the parcel is delivered properly and to the right address. If you do not mention the correct address, your parcel might be misplaced, lost, or delivered to the wrong address.  

  • Which details do I need to mention on the incoming parcel?

    When using our address to shop from US online stores, make sure to mention the below-mentioned details correctly:  

    • Your name (the one you have used to create the account on My Package Forwarder 
    • Suit id 
    • Extension number 
    • Unit number
    • Correct address  
  • What if I forget to mention the extension number?

    If you forget to mention the extension number then there are chances that the courier partner will not deliver your parcel and send it back to the store. Therefore, make sure to mention the extension number in the address to avoid delivery issues.  

  • Can I receive packages addressed to names not registered under my account?

    My Package Forwarder can only receive and forward packages addressed to the names registered under the accounts of our members. For each account, we allow only one company name and one individual name to be used for receiving packages. For more details, feel free to contact us.