FAQs

My Package Forwarder provides international shoppers with a US shipping address that can be used to place orders from any store in the US. The stores deliver your orders to  My Package Forwarder’s address, and we ship them to you. It helps you to save shipping costs, making international shopping easy and affordable.

The primary goal of My Package Forwarder is to make e-commerce accessible to any location across the globe. We assure you affordable shipping costs as per your choice of carrier, shipping, and time.

My Package Forwarder has the best resource, experience, and dedicated team to make e-commerce accessible to everyone. With our experience in logistics, we make shipping from the US consistently fast, affordable, and reliable. 

• Shop online from your favorite store and get the package delivered to the address we provide
• Choose your preferred carrier and shipping service based on your needs and budget and proceed
• Get your package delivered anywhere in this globe

You can estimate the shipping cost by using our cost calculator. All you need to do is enter the required details, including the shipping country, city, package details, delivery speed, and you will get the estimated cost.

A shopper is a person who wants to get an item from a store that does not deliver to their location, or from a physical shop that does not offer delivery.

A forwarder is a person or a business that offers shopping assistance and forwarding services to help shoppers.

You just have to follow the simple steps mentioned on our “How it works” page.

No, you cannot shop from online stores based outside the USA.

My Package Forwarder allows shoppers from almost any country in the world to shop and get goods shipped to their address. There are, however, a few countries that have restrictions.

At the moment, My Package Forwarder does not ship to the following countries: Cuba, Iran, North Korea.

My Package Forwarder accepts the following modes of payment: Credit and Debit Cards, PayPal and Bank Wire Transfer.

No, we don’t charge for registration, membership, or request creation. You can generate a single request or multiple requests as you want.

In such a case, My Package Forwarder will refund shipping and handling fees.

No, with My Package Forwarder, there is no spending limit for customers.

There are no hidden charges. My Package Forwarder is upfront regarding all our charges.

My Package Forwarder offers international shipping at affordable rates.

Shipping costs vary across countries. The weight and dimensions of your final shipment also decide the final charges.

Use our ‘Shipping Calculator’ to find out the shipping rates for your shipment.

No, My Package Forwarder’s shipping rates do not include customs fees, tariffs, or taxes. Customers may be liable for tax and import duty which differs across countries.

Many countries have a duty-free policy for goods below a certain value that can be imported without duty and/or tax. You can contact your country’s Customs Department for more information on duties and import charges.

If your shipment is ready, we request you to choose your carrier service and make the final payment. If you make the payment before noon EST, your shipment will be dispatched on the same day.

Delivery depends on the chosen carrier service and can range from 3 – 15 days. My Package Forwarder will provide shipping confirmation with your tracking number so you can track your order while it is on its way.

Once prepared, your shipment can be cancelled; however, you will be charged a cancellation fee.

We do not ship dangerous goods that fall under an extensive category we have.

Yes, you can have multiple shipping addresses with a single account. All you need to do is login and add a new shipping address.  

When shopping from any US online store it is important to mention the correct address that we provide you. It helps to ensure that the parcel is delivered properly and to the right address. If you do not mention the correct address, your parcel might be misplaced, lost, or delivered to the wrong address.  

When using our address to shop from US online stores, make sure to mention the below-mentioned details correctly:  

• Your name (the one you have used to create the account on My Package Forwarder 
• Suit id 
• Extension number 
• Unit number
• Correct address  

If you forget to mention the extension number then there are chances that the courier partner will not deliver your parcel and send it back to the store. Therefore, make sure to mention the extension number in the address to avoid delivery issues.  

My Package Forwarder can only receive and forward packages addressed to the names registered under the accounts of our members. For each account, we allow only one company name and one individual name to be used for receiving packages. For more details, feel free to contact us.